FAQ

Frequently asked questions

What is the production time/turn around time on projects?

Awards/Laser/Engraving - Normal production time is 3-5 days for in stock materials. Frames - Normal production time is 10-14 days. Wood Projects-Normal production time is approximately 3 weeks. Projects cannot be started until all materials/text are in house. Delayed projects will be removed from the production calendar and will be subject to the current production schedule at the time materials/text are provided.



What types of files can you accept?

Image files must be either JPEG, PNG, or PDF. No PowerPoint or DOCX formats will be accepted. All text submitted must be typed. No handwritten text will be accepted.



Can I bring in my own items for laser/engraving/printing or embriodery?

You may bring in your own items for laser/engraving, printing and embriodery. The Arts and Crafts Center is not responisble for any item supplied by the customer.



Can I pay for my item when I pick it up?

Due to the custom nature of our products, payment in full is required at the time the order is placed. We accept Visa, MasterCard, American Express, Cash or Personal Check.



What if I need to change or cancel my order?

Changes made after materials have been used/ordered will be at the customers expense. Due to the custom nature of our products only items that have an error on our part are eligible for replacement or refund. Funds cannot be transferred from one department to another.