Frequently asked questions
What is the production time/turn around time on projects?
Awards/Laser/Engraving - Normal production time is 3-5 days for in stock materials.
What types of files can you accept?
Image files must be either JPEG, PNG, or PDF. No PowerPoint or DOCX formats will be accepted. All text submitted must be typed. No handwritten text will be accepted.
Can I bring in my own items for laser/engraving/printing or embriodery?
You may bring in your own items for laser/engraving, printing and embriodery.
Can I pay for my item when I pick it up?
Due to the custom nature of our products, payment in full is required at the time the order is placed.
What if I need to change or cancel my order?
Changes made after materials have been used/ordered will be at the customers expense.